🛒 Purchases
How do I buy tickets?
Find the event, select the ticket type and quantity (max 6 per customer), add your email and pay by credit/debit card. You'll receive email confirmation within seconds.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All transactions are processed securely through Stripe.
How many tickets can I buy?
Maximum 6 tickets per customer per event. This limit applies to ensure fair access for all fans.
Are there additional charges?
Yes, a service fee applies per ticket. The fee is clearly shown before completing your purchase. Taxes are NOT included in the displayed price.
I didn't get my confirmation. What do I do?
Check your spam/junk folder. If it still doesn't appear, contact support at 1-800-668-8080 with your name and the last 4 digits of the card you used.
🎫 My Tickets
How will I receive my tickets?
Tickets are sent digitally by email immediately after purchase. You can also find them in your Viva Tickets account under "My Tickets".
How do I print my tickets?
Open the confirmation email from your computer, download the attached PDF, and hit Print. You can also show the QR code from your phone at the venue.
I lost my confirmation number
Sign in to your account to see all your purchases. If you don't have an account, call us at 1-800-668-8080 with your name and the email used in the purchase.
Can I change the Will Call name?
Yes. Sign in to your account, open the ticket, and select "Change Will Call name". You can also call support up to 24 hours before the event.
📅 Events
What happens when an event is cancelled?
If the event is cancelled, you receive an automatic refund to the original payment method in 3-5 business days. Service fees are NON-refundable.
If the event is rescheduled can I get a refund?
If you can't attend the new date, you can request a refund within 30 days of the new date announcement. Processing takes 7-10 business days.
Do you offer buyer's-remorse refunds?
No. All sales are final except in cases of cancellation or rescheduling by the promoter.
👤 My Account
How do I create an account?
Click "Sign In" at the top and select "Register". You can create an account with email and password, or faster with your Google account.
I forgot my password
On the Sign In modal, click "Forgot your password?". You'll get an email with a link to reset it within minutes.
Which browsers are supported?
Chrome, Safari, Firefox, and Edge (latest 2 versions). Works on iOS 14+ and Android 10+.
Do you have a mobile app?
Our site is fully optimized for mobile. Promoters can download the iOS "Ticketon Box Office" app for ticket scanning.
Still need help?
Our bilingual team is ready to assist
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